Definition
Digital submission process for tenants to report maintenance issues which are tracked, assigned, and resolved through management system.
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Maintenance request systems (via portal or app) allow tenants to submit issues digitally. Management system tracks requests, assigns to contractors, and notifies tenants of resolution. Digital systems improve response times and reduce communication delays.
Pro Tip
Responsive maintenance request systems significantly improve tenant satisfaction and retention; prioritize properties with good systems.
Example
Tenant submits maintenance request for broken dishwasher through portal; manager assigns repair, notifies tenant of appointment, closes ticket