Definition
Online interface for tenants to submit maintenance requests, pay rent, communicate with management, and access lease documents.
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Tenant portals improve communication and satisfaction. Tenants can pay rent, request maintenance, and access documents anytime. Portals reduce phone calls and emails for property managers. Quality portals include mobile apps for convenient access.
Pro Tip
Tenant portals improve satisfaction and reduce management work; prioritize properties/managers offering quality portals.
Example
Tenant uses portal to pay $1,500 rent online and submit maintenance request for leaking faucet within 2 minutes